Refund policy
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer returns and exchanges within 15 days of delivery.
Returns
- Items must be returned within 15 days of delivery
- Products must be unused, unwashed, and in their original condition with all tags attached
- Items must be in their original packaging
- Proof of purchase (order confirmation or receipt) is required
Exchanges
- We offer exchanges for different sizes, colors, or styles within 15 days of delivery
- Items must be in original condition with tags attached
- Subject to availability
How to Initiate a Return or Exchange
- Contact us at info@nokoretail.com with your order number
- We'll provide you with return instructions
- Ship the item back to us using a trackable shipping method
Refunds
- Refunds will be processed within 5-7 business days after we receive your return
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the return is due to our error
Non-Returnable Items
- Final sale items
- Gift cards
- Personalized or custom-made products
For questions about returns or exchanges, please contact us at info@nokoretail.com.